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Terms & Conditions

Privacy Policy

Respecting Your Privacy

The Little Pear Tree Company is strongly committed to protecting
the privacy of our customers. We do not share your personal details with third parties. The only circumstances when we may provide details, identifiable to you, to third parties are where we are required to do so by law, in order to administer your order (see section on Payment Details below), where necessary to safeguard the proper operation of our systems and where required for business succession reasons.

We will hold your details on our internal operating system. We do our best to ensure the security of your details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.

Use of Personal Details

Your personal details will not be used in ways to which you have not consented.
It is possible to view our site without providing any personal details.

We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you.

For example, we will ask for your name, address, email address and payment details. In some cases where we need to contact you we will ask for your telephone number. We will use this information to process your order and payment and to make you aware of products that may be of interest to you in the future.

Contacting You

We may occasionally need to contact you to enable us to fulfill your order correctly. For example, if an item you have ordered is unavailable we would need to contact you if you have a complaint or need to return an item. On such an occasion, we will normally try to reach you by telephone or email. If you have told us that you would prefer us to use a particular form of contact, we will endeavor to do so.

From time to time if you have subscribed we may also send you a newsletter telling you about new products or special offers which we believe may interest you. We will not send you any non-administrative emails unless you specifically request them. If at any time you wish to unsubscribe to our newsletter you can do this by selecting the unsubscribe link on the newsletter or by contacting us directly

Payment Details

Your payment details, credit card numbers etc. will remain within the operational system at The Little Pear Tree Company. They will be processed securely using an approved Payment Service Provider (Realex) and Lloyds TSB Cardnet Merchant Services. Beyond this, they will never be shared with any third party except in the limited circumstances explained above.

Your rights

The Little Pear Tree Company will comply with the Data Protection
Act in our dealings with your personal data. The act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You
have the right at any time to see what is held about you and correct any inaccuracies.

The full history of your orders with The Little Pear Tree Company
is not available online. If you would like a full statement of your transactions with us, we will happily post this to you. You can request any additional information held about you, from us by contacting us: details are provided on the Contact Us page of our website.

Changes to this statement

From time to time it may be necessary for us to update this Privacy Statement. We will notify you of any such changes by posting them on The Little Pear Tree Company website.